At Coteeo, we place the highest priority on intellectual property rights, which cover copyrights, trademarks, patents, designs and trade secrets. We are fully devoted to protecting these rights and ensuring all products and images on our website are legally used. That said, unintended errors may arise occasionally due to our extensive product range.
If you are the intellectual property owner or its authorized representative, and believe any product on our website infringes your intellectual property rights, please contact us at once. We promise to take immediate and proper actions to safeguard your legitimate rights and interests.
How to File a Complaint
To file a complaint regarding copyright or trademark infringement, please send the following information to our special complaint mailbox: [email protected]
Proof of Identity: Relevant documents to prove that you are the legitimate owner of the involved intellectual property or its authorized representative.
Description of Infringement: A detailed account of the allegedly infringed work or material, together with its specific location on our website (please provide the exact Product URL).
Contact Information: Your complete contact details for effective communication, including full name, physical address, phone number and email address.
Statement of Good Faith: A written statement stating your good-faith belief that the contested use has not been authorized by the IP owner, its agent, or under applicable legal provisions.
IP Identification: Specific information about the intellectual property you claim is infringed on our site (e.g., “XYZ Copyright”, “ABC Trademark, Registration No. 123456, Registered on January 1, 2004”).
Trademark Specifics (if applicable): For trademark infringement claims, provide the trademark registration number (or its initial publication link), the URL of the infringing content, and additional evidence of your ownership or authorized use rights.
Important Notice
Please note that the email address [email protected] is exclusively for legal and intellectual property infringement complaints. For general inquiries, order tracking or product-related questions, please contact our Customer Support team. We are committed to resolving all alleged IP disputes in a timely manner.
Legal Consequences of False Claims
We highly appreciate genuine and fair infringement complaints and handle each submission with the strictest attention. Please be advised that filing a false or misleading infringement notice may lead to legal liabilities, including compensation for damages and payment of attorney fees. If you are uncertain about the validity of your claim, we strongly advise consulting a legal professional before submitting a formal complaint.
We respect your efforts in protecting intellectual property rights and look forward to working with you to ensure full compliance with all relevant laws and regulations.
